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Category Archives: Team
Out with the new and in with the old
Customers or clients whatever you prefer to call them as I have debated this many times over the years are the life blood of any company. Quite simply if you do not have customers you do not have a company! … Continue reading
Posted in Business challenge, Customer loyalty, Customer survey, Customer validation, Data Evolution, How to, Improve customer loyalty, Mystery shopping, News, Proactive customer service, Team, Telemarketing, Understand customers
Tagged account management, B2B, brand loyalty, cross selling, customer service, data audit, lead generation, love your customers, loyalty
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How many times could you cope with rejection?
Whilst having a precious 30 mins the other day I read a great ‘old’ article about Kathryn Stockett – author of the novel – ‘The Help ‘ – now an award winning film. The article stuck with me as Kathryn Stockett’s … Continue reading
DMA North elections
We’re excited to announce that B2B CM Managing Director Stella Jones is standing for election to DMA North in the current DMA elections. The role of DMA North is to maximise the use of direct marketing and establish itself as … Continue reading
What are your staff getting for Christmas?
We’re running a LinkedIn poll on what business owners are buying their staff (if anything) for Christmas. Continue reading
Oli Rhys joins B2B CM as Head of IT and Analytics
UK-based outsource telemarketing company B2B CM is pleased to announce that Oli Rhys has joined as Head of IT and Analytics. Oli comes to B2B CM with more than 15 years experience of helping businesses drive their growth and has … Continue reading
B2B CM host LinkedIn training seminar
On 16 November, B2B CM hosted a special LinkedIn training seminar. Mark Wilson, of ETN Training, spoke in front of a select audience to deliver a full afternoon programme delving into how to use LinkedIn as a business tool for networking, raising individual and company profiles and communicating with prospects and customers. Continue reading
Posted in Blog, Marketing, Team
Tagged best practice, lead generation, linkedin, social media
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Top 10 appointment setting tips
Top 10 tips for how to make successful appointment setting telemarketing calls. Continue reading
Posted in Blog, How to, Team, Telemarketing
Tagged appointment setting, best practice, how to, lead generation, telemarketing
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Andy Taylor joins B2B CM as Commercial Director
Andy Taylor has joined B2B CM as Commercial Director. Continue reading
B2B Contact Marketing June newsletter available
The B2B CM June email newsletter is now available online. Continue reading
May newsletter now available
Our May newsletter went out via email this morning Continue reading